Shipping Terms and Conditions:
Courier Delivery of purchases in the Store totaling over 500 PLN is free of charge within Poland when selecting the fast transfer option (Przelewy24, PayPal) or traditional bank transfer. Delivery of purchases totaling less than 500 PLN, with the above payment methods, costs 18.99 PLN.
Payment upon delivery is possible at the company's headquarters or to the courier upon parcel delivery. The cost of cash on delivery (COD) is added to the order amount and amounts to 26.99 PLN depending on the weight of the shipment. Cash on delivery shipments are only available within Poland.
The order processing time for stills is up to 15 business days from the receipt of payment confirmation - each piece of equipment is customized to the customer's requirements (excluding small ready-made accessories [enological accessories, hoses, meters] - processing time is then up to 3 business days).
Items on order from the Boilers, Craft distilleries and Plate Still categories are fulfilled within 25 business days, unless stated otherwise in the description.
Deliveries are usually made within 1 business day of dispatch. Goods are shipped within Poland by DHL or InPost courier. Non-standard shipments are sent via EMS POCZTEX, DPD, or InPost.
Highly unusual orders (i.e., for items outside the Store's product catalog) are only shipped after prepayment to the designated Store account.
Note: From August 31st to September 15th, the Store's Sales Department will be on vacation. These days are not considered business days! More details Here.
International Shipping:
International shipping is carried out through a courier company that serves the destination country (e.g., GLS, DHL, DPD, FedEX or UPS) and is always charged additionally regardless of the order amount. The Store will provide information on the international shipping price after placing the order. A quote for international shipping costs is also available before placing an order - please add selected products to the cart and provide the postal code in the next step - after providing this information and based on the weight of the products added to the cart, the system will provide the shipping price. For unusual inquiries, please contact us by email (Contact tab).
Items for shipping are properly packaged and secured in dedicated cartons that do not reveal the contents. Non-standard size shipments (e.g., large tanks, elongated shipments) are sent on pallets or in several layers of protective materials (bubble wrap, PP sponge, cardboard scraps, pallet, wooden frame).
Please check the shipment upon receipt to ensure it has not been damaged during transport. If transport damage is identified, it is useful to prepare a damage protocol signed by the courier during the complaint process. The courier is obligated to issue the protocol at the recipient's request, even several days after delivery. Please take photos of received parcel in case of damage that is not visible from the outside.
The Store is not responsible for non-delivery of goods or delays in delivery caused by an incorrect or inaccurate address provided by the Customer. The Store is not responsible for extended delivery times caused by the company delivering the ordered goods. Upon confirming receipt, the Customer acquires the right to ownership of the goods. At the same time, all risks associated with owning and using the goods pass to the Customer.
B2B sales (EU 0% VAT)
The Store provides 0% VAT invoices to business customers with EU valid tax number. The validity of the tax number may be checked at https://ec.europa.eu/taxation_customs/vies/#/vat-validation
Shipments outside the EU:
Orders placed from outside the EU (including Australia, UK, USA, Canada, Norway, Switzerland) are sold with a 0% VAT rate, which must be settled in the destination country. VAT payment must be made to the carrier or courier/freight forwarder before or upon parcel delivery. If the order was paid together with Polish 23% VAT, the VAT amount will be refunded upon shipment of the goods.
For orders to the United Kingdom, we only process them if the net value exceeds 135 British pounds
Pallet shipments - UK and Ireland:
Delivery of pallet shipments (large tanks, large sets exceeding the package size - e.g., 100l jacketed tank) is only possible to a company address with road access, private addresses are excluded. An EORI number is required. Currently, no carrier provides the option of shipping pallets to private addresses in the UK and Ireland. If you have doubts about whether your order will be shipped on a pallet or in parcels, please contact us before making a purchase.
Documents required for the Tax Free procedure are issued only upon personal collection of the goods. Please prepare your passport and other documents required for the application.